Try to use another version of the service tool to avoid error code: 002 (compatibility issue), Each version of the service tool has the supported canon series.Make sure you are using the latest version of the Canon service tool.If using a USB connection, try using a different USB cable or port.Look for updates to the printer firmware and install them if needed.Try running the service tool in compatibility mode for older versions of Windows.Try restarting the computer and then rerunning the service tool resetter.
Make sure the printer is turned on and properly connected to the computer.To find out the cause of the error 002 service tool, you can pay attention to the following steps:
